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Privacy Policy

​Twin Maison Privacy Policy

Last Updated: January 21, 2026

This Privacy Policy describes how Twin Maison (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our site (collectively, the "Services").

 

1. Consent & Text Marketing

By providing your phone number and initializing a purchase or subscribing via our forms, you consent to receive recurring automated marketing text messages (e.g., abandoned cart reminders, luxury launches) from Twin Maison.

  • Non-Conditional: Consent is not a condition of purchase.

  • Opt-Out: Reply STOP to cancel at any time. Reply HELP for assistance.

  • Frequency: Marketing messages will not exceed 10 per month. Message and data rates may apply.

 

2. Information We Collect

To provide a premium shopping experience, we collect information directly from you and automatically via your device.

 

Information Provided by You:

  • Contact & Order Details: Name, billing/shipping address, email, and phone number.

  • Payment Information: Securely processed payment details (credit card numbers) handled by our encrypted payment processors.

  • Account Details: Username, passwords, and purchase history.

  • Preferences: Your fragrance preferences and items viewed to better curate your experience.

 

Information Collected Automatically (Usage Data):

When you browse Twin Maison, we automatically collect "Device Information" using:

  • Cookies: Data files placed on your device to remember your preferences.

  • Log Files & Pixels: Electronic files used to track how you interact with the Site, your IP address, and browser type.

 

3. How We Use Your Information

We utilize your data to fulfill the "Twin Maison" experience, specifically to:

  • Fulfill Orders: Process payments, arrange shipping, and provide invoices/confirmations.

  • Security: Screen orders for potential risk or fraud.

  • Communication: Provide updates on your order or, with your consent, send information regarding new fragrance collections and exclusive offers.

  • Optimization: Analyze how customers interact with our site to improve our luxury interface and product offerings.

 

4. Sharing Your Personal Information

We share your information with trusted third parties who help us operate:

  • Platform Providers: Such as Shopify, to power our online store.

  • Analytics: Such as Google Analytics, to help us understand customer behavior.

  • Compliance: We may share information to comply with applicable laws, respond to lawful requests (subpoenas), or protect our rights.

 

5. Your Rights & Data Retention

Depending on your location, you may have the right to access, correct, or delete the personal information we hold. We maintain your Order Information for our records unless and until you ask us to delete this information.

 

6. Minors

Twin Maison is not intended for individuals under the age of 16. We do not knowingly collect data from children.

 

7. Contact Us

For more information about our privacy practices or to exercise your rights, please contact our Privacy Compliance Officer:

Twin Maison Email: [Your Support Email]

Address: [Your Business Address]

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