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Twin Maison | Shipping Policy

Processing & Craftsmanship

At Twin Maison, we are committed to preparing your fragrance order with the utmost care. All orders, including our 10ml and 30ml collections, are processed within 3–5 business days. Please note that during high-volume periods or exclusive launches, processing may take the full 5 business days, though we strive to ship your items as swiftly as possible.

Delivery & Transit

Once your order has been meticulously packaged and dispatched, we utilize priority shipping to ensure a prompt arrival.

• Standard Delivery: Typically occurs within 1–3 business days after the processing period, depending on the carrier’s schedule.

• Tracking: You will receive a confirmation email with tracking information as soon as your order leaves our facility.

Shipping Disclaimers

While we aim for perfection in every delivery, shipping times may vary slightly due to factors beyond our control, such as carrier delays or peak seasonal volumes. Twin Maison is not responsible for delays caused by the postal service, but we are happy to assist you in tracking your package should any issues arise.

Contact Our Concierge

If you have any questions or concerns regarding the status of your shipment, please do not hesitate to contact us:

Email: [Your Support Email]